Privacy Policy — zeetbeen

Information We Collect

zeetbeen collects personal data from players in Bangladesh through several channels: directly from you during registration and account management, automatically through your use of our platform, and in limited cases from trusted third-party partners such as payment processors and identity verification services. We only collect data that is necessary for the specific purposes described in this Privacy Policy.

The categories of personal data we collect are summarised in the table below:

We do not intentionally collect sensitive personal data beyond what is required for legal identity verification and responsible gaming compliance — such as data about racial or ethnic origin, political opinions, religious beliefs, or health information — unless you have expressly provided such information in a support communication, in which case it will be used solely to resolve your query.

How We Use Your Data

zeetbeen processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of the contract between you and us — i.e., running your account and processing your transactions; (b) compliance with a legal obligation — such as anti-money laundering (AML) checks and age verification; and (c) our legitimate interests — such as fraud prevention, platform security, and improving our services for all Bangladeshi players.

The specific purposes for which we use each category of personal data are as follows:

• Account creation and management: Identity and contact data are used to create, authenticate, and maintain your zeetbeen player account, including enabling password resets via your registered Bangladesh mobile number or email address.
• Payment processing: Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladesh banks, and to return withdrawals to your registered payment method.
• Identity and age verification: Identity and verification data are used to confirm that you are who you claim to be, that you are 18 years of age or older, and that you are not subject to a self-exclusion order — all as required by our responsible gaming policy.
• Anti-money laundering compliance: Financial and identity data are processed to detect and prevent money laundering, fraud, and other financial crimes, and to report suspicious activity to the relevant authorities in Bangladesh where legally required.
• Customer support: Communications data is used to respond to your queries, resolve disputes, and maintain a record of our interactions for quality assurance purposes.
• Platform personalisation and improvement: Usage and technical data are used to understand how players interact with zeetbeen, identify popular games and features, and improve the overall experience for players across Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh.
• Marketing communications: Where you have opted in to receive promotional messages, we will use your contact data to send you information about relevant bonuses, offers, and events. You may opt out at any time via your account settings or by contacting our support team.
• Responsible gaming enforcement: Usage and financial data are monitored to identify signs of problem gambling behaviour, in line with our obligations under our Responsible Gaming policy.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

Sharing & Disclosure of Data

zeetbeen does not sell, rent, or otherwise commercialise your personal data to third parties for their own marketing or business purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question.

• Payment processing partners: We share your financial identifiers (for example, your bKash or Nagad wallet reference) with our payment processing partners solely to facilitate the deposit or withdrawal you have initiated. These partners are contractually bound to use your data only for this purpose.
• Identity verification providers: To fulfil our Know Your Customer (KYC) obligations, we use trusted third-party identity verification services that process your identity documents and verification photographs on our behalf. These providers are subject to strict data processing agreements and may not use your data for any other purpose.
• Game software providers: Certain technical data (such as session identifiers and game-round results) is shared with our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to ensure game integrity, handle disputes, and provide RNG certification records. These providers do not receive your name, contact details, or financial data.
• Legal and regulatory authorities: We are required by law to disclose personal data to competent authorities in Bangladesh — including financial intelligence units and law enforcement agencies — where we are legally compelled to do so, for example in connection with an AML investigation or a court order. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention services: We share limited technical and identity data with fraud prevention and security screening services to protect the integrity of the platform and the safety of all players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the zeetbeen business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via your registered email address, and the successor entity will be bound by commitments consistent with this Privacy Policy.

Cookies & Tracking Technologies

zeetbeen uses cookies and similar tracking technologies (such as web beacons and local storage objects) to ensure that the platform functions correctly, to remember your preferences, and to help us understand how players navigate and use the site. By continuing to use zeetbeen with your browser set to accept cookies, you consent to our use of cookies as described in this section.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies that keep you logged in while you navigate between pages, and security tokens that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing your ability to use zeetbeen.
• Functional cookies: These remember your preferences — such as your preferred language setting (English), your display preferences, and whether you have dismissed certain notifications. Disabling these may reduce the personalised experience of the platform.
• Analytical cookies: We use anonymised analytical cookies to measure how players interact with different sections of zeetbeen — for example, which games are most visited, where users navigate after landing on the homepage, and how long sessions typically last. This data is aggregated and cannot be used to identify you individually.
• Responsible gaming cookies: These store the status of your responsible gaming settings — such as active deposit limits, session reminders, and cooling-off periods — so that these settings persist across browser sessions without requiring you to re-enter them each time.

You can manage or delete cookies through your browser's settings at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your zeetbeen account. Most modern browsers on Android and iOS devices used in Bangladesh allow you to control cookie preferences on a per-site basis through the browser's privacy or settings menu.

Data Retention & Storage

zeetbeen retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data (for example, statistical reports about platform usage patterns) may be retained indefinitely as it no longer constitutes personal data.

All personal data is stored on servers located in secure data centres. Access to stored personal data is restricted to authorised zeetbeen staff and contracted service providers on a strict need-to-know basis, and all access events are logged and audited.

Your Privacy Rights

As a player on zeetbeen, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. All requests must be submitted in writing — either via our 24/7 live chat or by email to support@zeetbeen (plain text — not a link) — and will be processed within a reasonable timeframe, typically no more than 30 days from receipt.

• Right of access: You have the right to request a copy of all personal data that zeetbeen holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain information — such as your email address and contact number — directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete the personal data we hold about you. Please note that this right is not absolute — we may be required to retain certain data to comply with our legal obligations (for example, AML record-keeping requirements). Where we are unable to delete data immediately, we will explain the reasons and the expected deletion timeline.
• Right to restriction of processing: You may request that we restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its use is being resolved.
• Right to data portability: Where we process your data on the basis of your consent or to perform our contract with you, you may request that we provide your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to withdraw consent: Where we rely on your consent to process personal data (for example, for marketing communications), you may withdraw that consent at any time via your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data where we rely on our legitimate interests as the lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Data Security Measures

zeetbeen takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or mobile device and zeetbeen is encrypted using industry-standard 256-bit SSL/TLS encryption. This applies to all pages including login, deposit, withdrawal, and account management sections.
• Password hashing: Account passwords are never stored in plain text. They are processed using a strong, salted cryptographic hashing algorithm, meaning that even in the event of an unauthorised access to our database, your password cannot be recovered.
• Two-factor authentication (2FA): We offer optional 2FA via OTP sent to your registered Bangladesh mobile number. We strongly recommend all players enable this feature to add an additional layer of protection to their account.
• Access controls: Access to systems containing player personal data is restricted to authorised personnel only, on a strict need-to-know basis. All access is logged, and access rights are reviewed regularly.
• Payment data isolation: Full payment instrument details — including mobile wallet PINs and card numbers — are never stored on zeetbeen servers. Payment data is handled exclusively by our PCI-DSS compliant payment processing partners.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for unusual activity, attempted unauthorised access, and potential security threats. Automated alerts enable our security team to respond rapidly to any incident.
• Staff training: All zeetbeen staff with access to personal data receive regular training on data protection obligations, security best practices, and the correct handling of sensitive player information.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, zeetbeen will notify you promptly via your registered email address with details of what occurred, what data was affected, and what steps we are taking in response.

Updates to This Policy

zeetbeen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the features and services we offer to players in Bangladesh. All updates will be posted on this page with a revised effective date displayed at the top of the document.

Where we make material changes to this Privacy Policy — for example, changes that significantly alter the types of data we collect, the purposes for which we use it, or the rights available to you — we will notify registered players by email to their registered address and by displaying a prominent notice on the platform at login. Your continued use of zeetbeen following such notification constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. If you have any questions about this policy or about how zeetbeen handles your personal data, please do not hesitate to contact us:

• Live Chat: Available 24 hours a day, 7 days a week. Response time: under 2 minutes.
• Email: support@zeetbeen (plain text — not a link). Response time: within 24 hours.
• Timezone: Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy is written in English and the English version is the sole authoritative version. Any summary or translation provided elsewhere on the platform is for convenience only and does not constitute a legally binding document.