Terms & Conditions — zeetbeen

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and zeetbeen ("the Platform", "we", "us", "our"). These Terms govern your access to and use of all services, products, features, content, and functionality provided through the zeetbeen website, including but not limited to casino games, sports betting markets, live dealer games, instant-win games, account management tools, and payment processing services.

By completing the registration process, making a deposit, or placing any wager on zeetbeen, you confirm that you have read these Terms in full, that you understand them, and that you agree to comply with them without reservation. These Terms apply in addition to any specific rules, promotional terms, or game-specific guidelines published elsewhere on the platform — in the event of any conflict, these Terms take precedence unless a specific policy document expressly states otherwise.

zeetbeen reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will notify registered players via email or an on-screen notification at login. Your continued use of the platform following any such notification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

These Terms are written in English and the English version is the authoritative version. Any translations provided for convenience do not constitute a legal document and cannot be relied upon in the event of a dispute.

Eligibility & Age Restriction

Access to and use of zeetbeen is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times during which the account remains active:

• You are at least 18 years of age. zeetbeen operates a strict 18+ policy and does not permit minors to register, deposit, or place wagers under any circumstances.
• You are accessing the platform voluntarily and of your own free will, and gambling is not prohibited under any law applicable to you in your jurisdiction of residence.
• You are not registered on any self-exclusion list — including any self-exclusion you have previously applied to your own zeetbeen account — that would prohibit you from using online gambling services.
• You have not previously had an account on zeetbeen closed or suspended due to a breach of these Terms.
• You are acting on your own behalf and not as an agent, representative, or proxy for any other person.

zeetbeen employs age and identity verification processes as a matter of standard procedure. All players are required to submit valid government-issued identification — such as a National Identity Card (NID) or passport issued in Bangladesh — before any withdrawal request is processed. We reserve the right to request this documentation at any point during the account lifecycle, including immediately after registration.

If you become aware that a minor has accessed zeetbeen using your device or account credentials, you must notify us immediately at support@zeetbeen (plain text — not a link). We also recommend using parental control software such as GamBan, Net Nanny, or Cyber Patrol to restrict access to gambling websites on shared devices.

Account Registration & Verification

To access the full range of services available on zeetbeen, you must create a registered account. Registration is free and requires you to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, email address, and a Bangladesh mobile number. You must keep this information up to date at all times.

Each individual may maintain only one (1) account on zeetbeen. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, we reserve the right to close all associated accounts, void any pending bets or game rounds, and forfeit all bonus balances without notice.

Account security is your responsibility. You must not share your login credentials with any other person. zeetbeen offers optional two-factor authentication (2FA) via SMS OTP to your registered Bangladesh mobile number, and we strongly encourage all players to enable this feature. We will never ask for your password via email, live chat, or any other channel.

As part of our Know Your Customer (KYC) obligations, we may request the following verification documents at any stage:

• Proof of Identity: National Identity Card (NID), passport, or Bangladesh driving licence.
• Proof of Address: Utility bill, bank statement, or official correspondence issued within the past three months showing your Bangladesh residential address.
• Proof of Payment Method: Screenshot or confirmation of your registered bKash, Nagad, Rocket, or Upay mobile wallet, or a copy of your bank card if applicable.

Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in the suspension of your account and the withholding of withdrawal requests until verification is completed. zeetbeen bears no liability for delays caused by a player's failure to supply requested documentation promptly.

Deposits, Withdrawals & Payments

All financial transactions on zeetbeen are conducted in Bangladeshi Taka (৳ BDT). We do not charge currency conversion fees, and there are no hidden transaction charges applied by the platform to standard deposit or withdrawal operations. However, your mobile money provider or bank may apply their own applicable charges — zeetbeen has no control over and accepts no responsibility for such third-party fees.

The following payment methods are currently supported for both deposits and withdrawals:

• Mobile Money: bKash, Nagad, Rocket, Upay — minimum deposit ৳200, credited instantly upon mobile confirmation.
• Card Payments: Visa, Mastercard — minimum deposit ৳500, subject to standard processing times.
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — minimum deposit ৳1,000, processed within 1 business day.

Withdrawals are processed to the same payment method used for the most recent deposit, in accordance with our anti-money laundering (AML) policy. Mobile money withdrawals to bKash, Nagad, Rocket, or Upay are typically processed within 1–4 hours. Bank transfer withdrawals may take up to 2 business days. All withdrawal requests are subject to completion of KYC verification.

Deposits made to your zeetbeen account must be used for gaming activity and may not be deposited and immediately withdrawn without wagering. Where we have reasonable grounds to believe that a deposit was made without genuine gaming intent — for example, to exploit a payment processing mechanism or bonus offer — we reserve the right to withhold the withdrawal pending investigation.

All payment transactions are processed over connections protected by 256-bit SSL/TLS encryption. zeetbeen does not store full card numbers or mobile wallet PINs. All sensitive payment data is handled in accordance with our Privacy Policy.

Bonuses & Promotions

zeetbeen offers a range of bonuses, promotional offers, free spins, and loyalty rewards to eligible registered players. All bonuses are subject to the specific terms and conditions stated at the point of offer, including wagering requirements, minimum odds, eligible games, time limits, and maximum withdrawal caps on winnings derived from bonus funds.

The following general rules apply to all bonus offers unless a specific promotion's terms explicitly state otherwise:

• Bonuses are available to players who have completed their account registration and, where required, KYC verification.
• Each player is entitled to claim each promotional offer once only, unless the offer is explicitly described as a recurring or reload promotion.
• Bonus funds are held in a separate balance to real-money funds. Real-money funds are used first in all wagering activity, unless a promotion specifies a different order.
• Standard wagering requirement on deposit match bonuses is stated per promotion and must be completed within the stated validity window. Expired bonus funds are automatically removed from the account.
• The maximum bet permitted while wagering bonus funds is ৳500 per spin or bet event, unless a specific promotion states a different limit. Bets exceeding this limit while bonus funds are active may result in the bonus and any winnings derived from it being voided.
• Games contribute to wagering requirements at different rates. Slots typically contribute 100%; live dealer table games and sports betting markets may contribute at a lower rate (e.g., 10%–20%) as specified in the individual promotion terms.
• Bonuses may not be transferred between accounts or exchanged for cash outside of the standard wagering and withdrawal process.

zeetbeen reserves the right to modify, suspend, or withdraw any bonus offer at any time. Where a bonus is withdrawn after a player has already claimed it, the player will be permitted to continue wagering the bonus under the terms at the time of claim, provided no abuse of the promotion has occurred.

We reserve the right to refuse, reclaim, or cancel any bonus or winnings in cases where we have reasonable grounds to suspect that a promotion has been exploited, manipulated, or claimed in bad faith — including through the use of multiple accounts, coordinated betting strategies designed to guarantee a profit regardless of outcome, or any other form of bonus abuse.

Responsible Gambling Policy

zeetbeen is committed to promoting safe and responsible gambling for all players across Bangladesh. We believe that gambling should be an entertaining leisure activity, not a source of financial hardship or personal distress. The following tools and policies are in place to support player wellbeing:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account at any time via account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Players may configure session duration reminders that notify them when a specified period of continuous gameplay has elapsed.
• Cooling-Off Period: Players may apply a temporary suspension to their account for a period of their choosing (24 hours, 48 hours, 7 days, or 30 days). During this period, the account cannot be accessed or used for gambling.
• Self-Exclusion: Players who feel that they have lost control of their gambling may request a long-term self-exclusion via our live chat support team. Self-exclusion periods are available from 6 months to 5 years. Self-exclusions cannot be reversed during the elected period.

If you are concerned about your gambling habits, or those of someone you know, please visit our dedicated Responsible Gaming page for further guidance, support resources, and instructions on how to activate the above tools. For urgent support, please contact our live chat team — available 24/7, with a guaranteed response time of under 2 minutes.

Prohibited Conduct

The following actions are strictly prohibited on zeetbeen and constitute a material breach of these Terms. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where applicable:

• Registering more than one account on the platform, whether under your own name or under any other identity.
• Providing false, misleading, or incomplete information during registration, KYC verification, or any other interaction with the platform.
• Using another person's payment method, identity, or account credentials to access or fund an account.
• Engaging in any form of collusion, match-fixing, or coordinated betting with other players or external parties to achieve a guaranteed or near-guaranteed profit.
• Exploiting software bugs, errors in odds, or any other technical vulnerability — including but not limited to "zero-risk betting" through offsetting wagers across multiple accounts or platforms in connection with bonus funds.
• Using automated betting software, bots, scripts, or any other mechanical or electronic device to place bets or interact with the platform in an automated fashion without prior written approval from zeetbeen.
• Engaging in any activity that constitutes money laundering, fraud, or any other criminal offence under the laws of Bangladesh or any other applicable jurisdiction.
• Attempting to reverse-engineer, copy, reproduce, or redistribute any software, content, or intellectual property owned by or licensed to zeetbeen.
• Harassing, abusing, or threatening our customer support staff or other players via any communication channel.

zeetbeen cooperates fully with law enforcement agencies and financial intelligence units in Bangladesh. Any activity that we believe may constitute a criminal offence will be referred to the appropriate authorities and all associated account information will be provided to assist with any resulting investigation.

Account Closure & Termination

You may request closure of your zeetbeen account at any time by contacting our support team via live chat or by emailing support@zeetbeen (plain text — not a link). Before your account is closed, any real-money balance remaining in your account — after deduction of any pending withdrawal processing fees and provided all wagering requirements on active bonuses have been satisfied — will be returned to your registered payment method.

zeetbeen reserves the right to close or suspend any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or any other criminal conduct.
• Failure to complete KYC verification within a reasonable timeframe following request.
• Account inactivity — an account with no login activity for a continuous period of 12 months may be classified as dormant. Dormant accounts will be notified via registered email before any administrative fee is applied to the balance.
• Breach of our Responsible Gaming policy, including discovery that the account holder is under 18 years of age.
• At the sole discretion of zeetbeen, where we determine that continued operation of the account is contrary to the platform's interests or its obligations under applicable law.

Upon account closure by either party, all active bonus balances and any winnings derived exclusively from bonus funds that have not yet met applicable wagering requirements will be forfeited. Real-money deposits that have been legitimately wagered and converted to withdrawable funds will be returned in full, subject to standard KYC and AML checks.

These Terms & Conditions, and any dispute arising under them, shall be governed by principles of fairness and transparency consistent with the standards of the international online gaming industry. Any unresolved disputes may be escalated to our support team at support@zeetbeen (plain text — not a link) for review by senior management. We are committed to resolving all legitimate player complaints in a fair, timely, and transparent manner.