Responsible Gaming at zeetbeen

Our Commitment to Responsible Gaming

At zeetbeen, responsible gaming is not a checkbox — it is a core part of how we operate our platform for players across Bangladesh. We understand that while most people who enjoy online casino games and cricket betting do so without any problem, a small number of players may develop habits that go beyond entertainment and begin to affect their personal finances, relationships, or mental health.

Our responsible gaming framework is built on three pillars: prevention (keeping gambling from becoming harmful in the first place), intervention (identifying players who may be developing a problem and reaching out proactively), and support (providing clear pathways to help for any player who needs it). Every feature on zeetbeen — from deposit limits to self-exclusion — is an expression of these three commitments.

We take particular care to ensure that no player under the age of 18 can access our platform. Gambling is strictly a form of adult entertainment, and zeetbeen enforces age verification as a mandatory step for all registered accounts. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can trust that zeetbeen takes these obligations seriously.

Gambling should always be fun. If at any point it stops feeling like fun and starts feeling like a need or a compulsion, we encourage you to use the tools described on this page or to speak with a member of our team directly. There is no judgment — only support.

Age Restriction & Verification

zeetbeen is strictly an adult gaming platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any game, bet, or promotion on this site. By creating an account, you confirm that you are 18 years or older and that you are playing on your own behalf, not on behalf of another person.

Age verification is a mandatory part of our Know Your Customer (KYC) process. Before a withdrawal can be processed, all players are required to provide a copy of a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms both your identity and your date of birth. Accounts where age cannot be confirmed will have withdrawals suspended until verification is completed.

In cases where we have reasonable grounds to suspect that a player may be under the age of 18 — for example, based on account activity patterns or information provided during registration — we reserve the right to suspend the account immediately and request identity documentation on an expedited basis. Any winnings accumulated during a period of play by an underage individual will be voided in accordance with our Terms & Conditions.

• Minimum age to register and play: 18 years
• Required identity document: Bangladesh NID, passport, or valid driving licence
• Age verification is triggered automatically at first withdrawal request
• Suspected underage accounts are suspended pending urgent verification
• zeetbeen does not knowingly accept registrations from minors

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on zeetbeen. If you feel that gambling is having a negative impact on your life and you want to take a break — whether short-term or permanent — you can activate self-exclusion at any time, instantly and at no cost.

When self-exclusion is active, your account is locked and you will not be able to log in, place bets, or make deposits for the duration of the exclusion period. Any pending withdrawals at the time of activation will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). Promotional communications from zeetbeen are suspended for the duration of your exclusion.

Deposit Limits

Deposit limits give you direct control over how much money you can add to your zeetbeen account within a given time period. Setting a deposit limit is a proactive and healthy way to ensure that your gambling spending stays within a budget you are comfortable with — before it becomes a problem.

Deposit limits at zeetbeen are available in three time frames: daily, weekly, and monthly. You may set limits in any or all of these time frames simultaneously. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladesh bank transfers.

• Setting a lower limit: Reductions take effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new limit applies to all deposits from that moment forward.
• Increasing a limit: Requests to raise a deposit limit are subject to a mandatory 7-day cooling-off period before the new, higher limit is applied. This delay is intentional and cannot be waived.
• Removing a limit: If you choose to remove an existing deposit limit entirely, a 7-day cooling-off period applies before the limit is lifted.
• Minimum limits: Deposit limits can be set as low as ৳100 per day, giving you very granular control over your spending.
• Where to set limits: Log in → Account Settings → Responsible Gaming → Deposit Limits.

Time-Out & Cooling-Off Features

Sometimes a player does not need a full self-exclusion — they simply need a short break to reset. zeetbeen offers several time-out and cooling-off features that temporarily restrict access to the platform without requiring a full account closure or extended exclusion.

Session reminders alert you when you have been actively playing for a set period of time. You can configure reminders at 30-minute intervals — for example, set a reminder every 60 minutes so you are regularly prompted to assess whether you want to continue. These reminders appear as on-screen notifications and cannot be disabled mid-session once activated.

Automatic session time-out goes one step further: when the selected session duration is reached, you are automatically logged out of your account. To continue playing, you must actively log back in — a deliberate friction point designed to break the automatic loop of continuous play.

Cooling-off periods are short-term account suspensions lasting 24 hours, 48 hours, or 7 days. During a cooling-off period, your account is inaccessible. Unlike self-exclusion, a cooling-off period expires automatically and your account is restored at the end of the period without any action required on your part — unless you choose to extend it.

• Session reminders: configurable from 30 minutes to 4 hours
• Automatic session time-out: 1 hour, 2 hours, 4 hours, or 8 hours
• Cooling-off: 24 hours, 48 hours, or 7 days
• All settings available under Account Settings → Responsible Gaming
• Cooling-off periods cannot be reversed once activated

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people are unaware that their habits have moved from recreational entertainment to something more harmful. Recognising the warning signs early is the most important step toward getting things back under control.

The following questions — adapted from widely used responsible gaming assessment frameworks — are designed to help you honestly evaluate your own relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or use the self-exclusion tool immediately.

Problem gambling in Bangladesh, as elsewhere, is often linked to financial stress, social isolation, or a desire to find a quick solution to money problems. None of these are solved by gambling. If you are experiencing financial hardship, please seek advice from a financial counsellor before depositing further funds on any gambling platform, including zeetbeen.

Support Resources

You do not have to manage a gambling problem alone. There are people and organisations ready to help — and reaching out is a sign of strength, not weakness. The following resources are available to players in Bangladesh and internationally.

zeetbeen fully supports players who choose to seek external help. If you inform us that you are working with an external counsellor or support organisation, we will cooperate with any reasonable requests — including providing a summary of your account activity — to assist in your recovery.

Contact Our Team

If you have any questions about the responsible gaming tools on zeetbeen, want to activate a limit or exclusion, or simply need someone to talk to about your gambling habits, our team is here for you every hour of every day.

• Live Chat: Available 24 hours a day, 7 days a week. Response time: under 2 minutes. Accessible from any page on zeetbeen when you are logged in.
• Email: support@zeetbeen (plain text — not a link). Response time: within 24 hours.
• Timezone: Bangladesh Standard Time (BST, UTC+6).
• Languages: Our support team communicates in English to serve all players across Bangladesh.

All responsible gaming requests — whether for self-exclusion, deposit limit changes, cooling-off activation, or account closure — are treated with the highest priority by our team. You will never be asked to justify or explain your decision to use these tools. They exist for your benefit and we will always support your choice to use them.